Draft for legal review. This page has not been reviewed by an attorney and is not yet in effect. Do not rely on it until it is finalized before launch.
Privacy policy
Operated by Next Level Academy. Questions: nextlvlacademy33@gmail.com.
Who this covers
Next Level Academy provides a learning platform to schools, programs and agencies (“organizations”). Organizations decide who uses the platform and what learner information is entered. For learner records, we act on the organization’s behalf and follow its instructions and our agreement with it.
What we collect
- Account details: name, username or email, and password (stored only as a secure hash). Staff accounts also store two-step verification settings, encrypted.
- Learning records: course enrollments, lesson progress, quiz answers and scores, certificates, attendance, instructor skill ratings and sign-offs, and questions sent to instructors.
- Security records: sign-in events and an activity log of who viewed or changed records. Network addresses are stored only as a salted fingerprint.
- Website enquiries: contact details people choose to send through the “Request a demo” form.
What we never collect
The platform has no place to record health or treatment information, criminal or juvenile justice records, family circumstances, or risk scores, and it does not use advertising, tracking scripts or third-party analytics.
Who can see learner information
- Learners see their own records. Instructors see only learners in the cohorts they teach. Organization administrators see their own organization.
- Grant writers and national staff see totals only, never individual learners. Reports for funders hide any figure based on fewer than 10 learners.
- Each organization’s data is separated from every other organization’s at the database level.
- Individual progress reports cannot be released to outside parties from the platform.
Sharing and selling
We do not sell personal information or use it for advertising. We share it only with the learner’s organization, with service providers who host the platform under written confidentiality terms, or when required by law.
Artificial intelligence
AI features are turned off, and learner information is not sent to AI services. Read-aloud audio is produced from course text only.
Keeping and deleting information
Each organization sets how long learner records are kept after a learner leaves. When that period ends, records are deleted and the account is de-identified. Organizations can ask us to delete a learner’s records sooner.
Children and students
Learner accounts are created by organizations, not by children signing up on their own. Organizations are responsible for obtaining any consent their programs require. Parents and guardians can ask the learner’s organization to review or delete records.
Security
Connections are encrypted, staff with wider access use two-step verification, sessions time out, and access to learner records is logged. No system is perfectly secure; we will notify affected organizations of a security incident as required by law and our agreements.
Contact
Next Level Academy · nextlvlacademy33@gmail.com